The health and safety of our patients, volunteers, staff, and community remain a top priority, especially in light of the cases of COVID-19, also known as the Coronavirus, in Virginia. At this point in time, CrossOver clinics will remain open.

Unsure of the best way to help? Donate today. Your gift makes it possible for us to continue providing essential healthcare services to our neighbors in need.

What We’re Doing to Prevent Exposure

  • Dr. Mike Murchie, Medical Director, Dr. Vivian Bruzzese, Infectious Disease Physician, Zara Morgan, Director of Nursing and Operations, and Julie Bilodeau, CEO, continue to monitor the spread and management of COVID-19 and the impact it may have on our services to the community. We are in communication with the local health departments and receiving updates from the CDC and VDH.
  • As of the time of this writing, the team has made the following recommendations to protect patients, volunteers, and employees from possible infection, so those patients who depend on CrossOver as their health home can still receive services.

Volunteer and Employee Care

  • We are urging volunteers and employees to stay home if they are not feeling well. We are also encouraging those volunteers and employees that may feel particularly vulnerable because of their age or underlying health issues to consult with their personal healthcare provider about whether to remain home or continue to volunteer or work.
  • We are encouraging everyone on the premises to wash their hands regularly, keep their hands away from their face and cover sneezes/coughs.
  • Personal protective equipment will continue to be available for use when indicated.

Patient Care

  • Clinical protocols related to COVID-19 have been implemented since late January and continue to be updated as new information becomes available.
  • Patients are encouraged to call before coming to the clinic if they have a fever or cough so that appropriate next steps can be determined. Patients should call the clinic at 804-655-2794, select 1 for English or 2 for Spanish, and then dial option 6 to be connected to our operations center.
  • CrossOver does not have the ability to test patients on-site for influenza or COVID-19. We can arrange for COVID-19 testing through the health department, but only if patients meet clinical criteria.
  • Flyers are posted in the clinics, and patients will be receiving handouts on how to protect themselves—e.g. handwashing, covering your mouth when you cough, etc.
  • We are currently evaluating our procedures for new patient intake (lottery), renewals, and bill counseling. Updates will be posted to CrossOver’s website.
  • Note: if you represent a community partner organization, please help us spread the word to current or prospective CrossOver patients about changes to our procedures by referring them to our website for the latest updates.

CrossOver will continue to monitor this situation as it evolves. We will continue to update our community with new protocols and processes as they are put into place in an effort to keep everyone safe and healthy. Should you have any questions, please reach out to Julie Bilodeau, CEO, at

Thank you for your support during this challenging season.