FOR MEDICAID PATIENTS
Do you have Medicaid?
Fill out the New Patient Registration Form to become a patient at CrossOver!
Clinical Providers Who Listen and Care
At CrossOver, we don’t just hand you a prescription and send you out the door. Our clinical staff is known for how they listen to their patients and care for the whole person. If you’re looking for a PCP who will listen to your concerns and work with you on your long-term health, then CrossOver is the place for you!
Frequently Asked Questions
I have Medicaid. What’s the process of becoming a patient at CrossOver?
Fill out the New Patient Registration Form so that we can verify your Medicaid enrollment and set you up in our system. One of our team members will call you within 1-2 business days to set up your New Medicaid Patient Appointment! Or give us a call at 804-655-2794.
I have Medicare or Emergency Medicaid. Can I come to CrossOver?
No, CrossOver can only accept full-coverage Medicaid. CrossOver cannot accept patients who are enrolled in both Medicaid and Medicare.
What can I expect at my first appointment?
You’ll arrive at the clinic 10 minutes before your scheduled appointment time and check in with our front desk team, who will provide you with any remaining forms required. Then, our nursing team will take you back to our exam rooms and take your vitals and medical history.
Most New Medicaid Patient Appointments are set up as full physical appointments, so there will be adequate time for your doctor or nurse practitioner to get to know you and your health history. If your situation is particularly complex, we may schedule a follow-up appointment in order to provide adequate time to address your concerns.
We’ll ask for your list of current medications and discuss your health concerns. Your doctor will provide you with any prescriptions or referrals you may need and we’ll schedule any follow-up appointments needed.
You can expect friendly faces from our staff, and professional, relational care from your doctor. 98% of CrossOver patients would recommend our clinics to their friends and family, so you’ll be in good hands!
What should I bring to my first appointment?
Please be sure to bring your ID and insurance card, as well as a list of your current medications (including dosage).
What if I just need dental care?
In order to access dental care at CrossOver, you must be established as a patient in our medical clinic. This allows our medical care team to coordinate your oral health care with our dental clinic team. Get started on getting established as a patient by filling out the New Patient Registration Form or calling 804-655-2794.
Dental care for patients enrolled in Medicaid includes routine dental hygiene for kids and adults, diagnostic care and x-rays, routine extractions, fillings and restorative care, and partial dentures with some Medicaid plans.
Can I get a Same-Day Appointment?
Yes! CrossOver reserves a number of same-day appointments for established patients each day. However, New Patient Appointments cannot be scheduled same-day. We strongly suggest you complete the New Patient Appointment for you and your family members before you need same-day care. Get started by filling out the New Patient Registration Form or calling 804-655-2794.
Ready to become a patient?
Fill out the New Patient Registration Form for you and any family members on Medicaid and we’ll give you a call in 1-2 business days to schedule your first appointment.
Or give us a call today at 804-655-2794.
DID YOU KNOW?
98% of CrossOver patients would recommend us to friends or family!
Call Today!
804-655-2794
We're More than Just a Doctor's Office
Here are just some of the services we offer for patients with Medicaid:
Adult Medical Clinic
Primary Care, Medication Management, Relational Care
Maternal Child Clinic
Pregnancy Care (OB), Pediatric Care
Dental Clinic
Routine dental hygiene, diagnostic care, X-rays, and more
Eye Clinic
Complete eye exams, including retinal screenings
Behavioral Health
In-person and telehealth counseling