Click for an Important Message from CrossOver about COVID-19
The health and safety of CrossOver patients, volunteers, employees, and community remain a top priority, especially in light of COVID-19. CrossOver is proud to serve on the front lines, caring for our patients and community in this unprecedented time.
New! COVID-19 Community Testing at CrossOver
- CrossOver is providing on-site testing for COVID-19 to the community. You do not have to be a current patient or present with symptoms to be tested. No walk-ins. To be tested, you must schedule an appointment by calling 804-655-2794, option 6.
What We’re Doing to Prevent Exposure
- Mike Murchie, Medical Director, Dr. Vivian Bruzzese, Infectious Disease Physician, Zara Morgan, Director of Nursing and Operations, and Julie Bilodeau, CEO, continue to monitor the spread and management of COVID-19 and the impact it may have on our services to the community. We are in communication with the local health departments and receiving updates from the CDC and VDH.
- As of the time of this writing, the team has made the following recommendations to protect patients, volunteers, and employees from possible infection, so those patients who depend on CrossOver as their health home can still receive services.
Information for CrossOver Patients
- Before coming to the clinic for any appointment, please call 804-655-2794, after selecting your preferred language, please press 6 to be connected to the call center. Most of our appointments are being held by phone or video to prevent the spread of COVID-19.
- If you have symptoms of COVID-19 including fever, cough, shortness of breath, or fatigue, please call and speak with a nurse. Our staff can advise you by phone about how to treat the virus at home and when to seek emergency care if needed. If this is an emergency, call 911 immediately.
- Everyone can help slow the spread of the virus. Wash your hands often, especially before eating, after using the restroom, and when returning home. Stay home as much as possible. When in public, stay six feet or more from other people. Do not gather in groups. These practices will help keep you and others safe.
- Henrico new patient screening (lottery) will be held by phone and not in person. People wishing to become new Henrico Clinic patients should call 804-655-2794 on the second and fourth Fridays of the month. After selecting your preferred language, please press 6 to make a new patient screening appointment.
- People wishing to become new Richmond Clinic patients should come to the clinic on any Monday, Tuesday, Wednesday, or Thursday, between 9 a.m. and 3 p.m. Please bring your financial screening documents with you at that time. Click here to learn more about the document requirements.
Employee and Volunteer Information
- Volunteers and employees who do not feel well should stay home. We urge all volunteers—especially those who are 65 and older or have medical conditions that may increase their risk—to seek the advice of their own healthcare clinicians about when it is advisable to return to the clinic.
How to Help
- CrossOver needs the support of our community now more than ever. We do not receive federal funding and rely on you to make our work possible. Our patients are among those most vulnerable to COVID-19, its complications, and its effects on our economy. Please donate now to help us provide care for those in need now and in the future.
Resources
- Children's books about COVID-19 in downloadable PDF format in 25 languages, including English, Spanish, Portuguese, and Arabic.
- Mental health resources on coping and taking care of your emotional health during COVID-19.
- Informational videos about COVID-19 in English, Spanish, Arabic, and Portuguese.
CrossOver will continue to monitor this situation as it evolves and update our protocols and processes accordingly. We are committed to providing care for our patients in this critical time. Should you have any questions, please reach out to Julie Bilodeau, CEO, at jbilodeau@crossoverministry.org.
Haga clic para obtener un mensaje importante de CrossOver sobre COVID-19
La salud y la seguridad de los pacientes, voluntarios, empleados y la comunidad de CrossOver siguen siendo una prioridad, especialmente en vista del COVID-19. CrossOver se enorgullece de servir a la vanguardia, cuidando a nuestros pacientes y a la comunidad en este momento sin precedentes.
¡Nuevo! Pruebas de COVID-19 para la comunidad en CrossOver
- La prueba COVID-19 ya está disponible en CrossOver. No tiene que ser un paciente actual de CrossOver o tener síntomas. No ofrecemos pruebas sin cita programada. Programe una cita llamando al 804-655-2794, opción 6.
Lo que estamos haciendo para prevenir la exposición del virus
- Mike Murchie, Director Médico, Dr. Vivian Bruzzese, Médico de Enfermedades Infecciosas, Zara Morgan, Directora de Enfermería y Operaciones, y Julie Bilodeau, Directora Ejecutiva, continúan monitoreando la propagación y el manejo de COVID-19 y el impacto que pueda tener en nuestros servicios a la comunidad. Estamos comunicados con los departamentos de salud locales y recibimos actualizaciones de los CDC y VDH.
- En este momento, el equipo ha hecho las siguientes recomendaciones para proteger a los pacientes, voluntarios y empleados de una posible infección, de tal manera que aquellos pacientes que dependen de CrossOver como su hogar de salud aún puedan recibir servicios.
Información para los Pacientes de CrossOver
- Antes de venir a la clínica para cualquier cita, llame al 804-655-2794, después de seleccionar su idioma preferido, presione el 6 para conectarse al centro de llamadas. La mayoría de nuestras citas se realizan por teléfono o video para evitar la propagación del COVID-19.
- Si tiene síntomas del COVID-19, tales como fiebre, tos, falta de aliento o fatiga, llame y hable con una enfermera. Nuestro personal puede asesorarlo por teléfono sobre cómo manejar el virus en el hogar y cuándo buscar atención de emergencia si es necesario. Si se trata de una emergencia, llame al 911 de inmediato.
- Todos pueden ayudar a retrasar la propagación del virus. Lávese las manos con frecuencia, especialmente antes de comer, después de ir al baño y al regresar a casa. Quédese en casa tanto como sea posible. Cuando esté en público, manténgase a seis pies o más de distancia de otras personas. No se reúnan en grupos. Estas prácticas ayudarán a mantenerlo a usted y a otros a salvo.
- La evaluación de nuevo paciente (lotería) está disponible para la clínica de Henrico por teléfono y no en persona. La gente que desea hacerse nuevo paciente en la clínica de Henrico debe llamar al 804-655-2794 los segundos y cuartos viernes del mes a las 2 p.m. Después de elegir su idioma preferido, por favor oprima el 6 para sacar una cita para la evaluación de nuevo paciente.
- La gente que desea hacerse nuevo paciente en la clínica de Richmond debe venir a la clínica cualquier lunes, martes, miércoles, o jueves entre las 9 a.m. y las 3 p.m. Por favor traiga los documentos para la evaluación financiera en ese momento. Haga clic aquí para aprender más sobre los requisitos de documentos.
Información para Empleado y Voluntario
- Los voluntarios y los empleados que no se sienten bien deben quedarse en casa. Urgimos que los voluntarios pidan el consejo a sus propios médicos sobre cuando deben regresar a la clínica – especialmente los que tienen 65 años o más o tienen enfermedades que podrían aumentar su riesgo.
Como Ayudar
- CrossOver necesita el apoyo de nuestra comunidad ahora más que nunca. No recibimos fondos federales y confiamos en usted para poder llevar nuestro trabajo a cabo. En nuestra economía, nuestros pacientes se encuentran entre los más vulnerables al COVID-19, a sus complicaciones y a sus efectos. Haga una donación ahora para ayudarnos a brindar atención a los necesitados ahora y en el futuro.
Recursos
- Se pueden descargar libros infantiles sobre la COVID-19 en formato PDF en 25 idiomas, incluidos el inglés, español, portugués, y árabe.
- Recursos para la salud mental sobre estrategias de afrontamiento y el cuidar de la salud mental durante la COVID-19.
- Videos informativos sobre COVID-19 en inglés, español, árabe y portugués.
CrossOver continuará monitoreando esta situación a medida que evoluciona y consecuentemente actualizará sus protocolos y procesos. Estamos dedicados a brindar atención a nuestros pacientes en este momento crítico. Si tiene alguna pregunta, comuníquese con Julie Bilodeau, CEO, a jbilodeau@crossoverministry.org.
COMPASSIONATE HEALTHCARE FOR PEOPLE IN NEED
Founded in 1983, CrossOver Healthcare Ministry provides high quality healthcare services to more than 6,500 individuals each year at its two locations. Read more »
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■ If this is a medical emergency, please call 911 immediately. ■
Mailing Address:
8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 • info@crossoverministry.org
Henrico Clinic:
8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794
Richmond Clinic:
108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794