Dear friends,

Happy New Year! Along with the rest of the world, we at CrossOver aren’t sorry to say goodbye to 2020. Even though 2021 won’t be easy, we’re eager for the fresh start the new year provides. In the near future, we are looking forward to offering our staff and active volunteers the opportunity to receive COVID-19 vaccines. Meanwhile, we will continue to offer COVID-19 community testing and prepare to administer the vaccine as it’s made available to the wider public.

For CrossOver, one of the many lessons of 2020 was that we are a crucial part of the health safety net in Richmond and Henrico. We are an important source, not only of care, but also of health information and education for hard-to-reach populations in our community. In addition, we learned that we have the resources we need to pivot, learn, and grow—thanks to the support of our donors, the commitment of our volunteers, and the gifts of the fantastic staff team we’ve assembled. Because of all this, we’re entering 2021 with real optimism: we know we’re prepared to meet whatever comes our way.

In the coming months, our strategic planning workgroups will continue to prepare a strategic plan focused on long-term sustainability, greater efficiency, and more patients served. Our workgroups are looking at our practice model, volunteerism, communications, philanthropy, and our commitment to welcoming all. We’re looking forward to sharing their recommendations with you. Stay tuned!

If you’re looking for a New Year’s resolution, we’d love to welcome you (or welcome you back) as a CrossOver volunteer. If you’d like to start by learning more about CrossOver’s work in the community, email to schedule a clinic tour. Or if you’re a longtime friend of CrossOver, we invite you to reacquaint yourself—there have been a lot of changes this past year.

I hope you’re feeling as hopeful about 2021 as we are. Thank you, as always, for your support. None of this is possible without you!

Julie Bilodeau, CEO