Programs & Services
Medical Care: Family Practice, Dental, Vision
CrossOver offers a full array of medical services in a patient centered medical home, including primary care, dental, vision, HIV diagnosis and treatment, specialty care and in-patient care. In fiscal year 2010-2011, CrossOver treated almost 6,000 patients, providing over 32,000 patient visits. Because 70% of patients suffer from at least one chronic disease (diabetes, hypertension, COPD, asthma), chronic disease management is a key focus. CrossOver provides a medical home for our patients. For example, a diabetic patient at CrossOver will receive primary care, dental care, annual eye and foot exams, pneumococcal vaccine, glucometer, test strips, medications, nutrition counseling and mental health services. All services are provided at the same place--their medical home. Our team approach, coupled with the breadth of services, allows indigent patients to successfully manage complex diseases such as diabetes. CrossOver also offers full HIV care--confidential testing, case management and full treatment services.
Confidential Rapid HIV Testing
HIV testing is now available on a walk-in basis to both patients and non-patients at our Cowardin and Sherbourne locations. The test requires a fingerstick or blood draw and results are available within 20 to 30 minutes. Testing is available at the Cowardin location Monday through Thursday from 9AM--4PM. After hours testing are available on certain dates. Call 804-233-5016 ext. 130 for further information.
Community Pharmacy
CrossOver is the only free clinic in the Richmond Area with a licensed pharmacist on-site. Currently, the pharmacy receives medications from seven pharmaceutical companies: Glaxo Smith Kline, Novartis, Abbott, Merck, Sanofi Aventis, Alcon and Astra Zeneca. Medications are free and provided through RxPartnership and AZ&Me. Medications are dispensed to CrossOver patients as well as patients at the Fan Free Clinic, the Richmond Center for High Blood Pressure, the Love of Jesus Health Center, the Free Clinic of Powhatan and Goochland Free Clinic and Family Services. Medications are couriered from the Community Pharmacy to other free clinics by the Bon Secours Health System lab couriers. The Community Pharmacy does not charge patients or the other clinics for these medications. There are no paid pharmacists in this program; rather there is a large group of volunteer pharmacists. Over the past twelve months, CrossOver has distributed over $3 Million in medications.
Lay Health Promoter Program
The Lay Health Promoter (LHP) program was initiated in 1994 to meet the need for basic health knowledge in the low-income community, as the lack of heath knowledge was deadly, leading to chronic illnesses, life-threatening complications, and early death. The LHP class focuses on prevention of disease and complications related to chronic illness, recognition of early warning signs of illness, and accessing and navigating resources that are available for the low-income and the uninsured. The classes are 40 instructional hours (over 10 weeks), and classes are offered in English & Spanish without charge. Classes are taught at community centers, churches and two classes per year are taught inside the Richmond City Jail. To date, the program has graduated 1,184 Lay Health Promoters who have provided over 99,376 documented health education contacts for their families, friends and neighbors! For more information, please call 233-5016 ext. 116 or email .(JavaScript must be enabled to view this email address).
Mental Health/Counseling
A large percentage of free clinic patients have mental health issues. At CrossOver, we strive to help these patients by offering mental health services. CrossOver has volunteer psychiatrists, counselors and social workers that will assist patients. CrossOver also has an on-site Alcoholics Anonymous support group. We also have a large number of mental health medications in our on-site pharmacy.
Women's Health/OB
At CrossOver, 70% of our patients are women. For these women, we offer the full array of services to help them maintain their health. we offer full annual exams, including referrals for mammograms, which the hospitals donate. We are the only free clinic to offer both the Every Women's Life Program & Wise Woman, which offer additional services for some high risk groups of women.
In early 2004, our clinicians started hearing that some pregnant women could not get access to prenatal care. The first time they saw an OB was when they went to the Emergency Room in active labor. For this reason, CrossOver started the Health Homes program in 2004. Since then, over 1000 healthy babies have been born. This program, offered in collaboration with VCU Medical Center, offers full prenatal testing, registration with WIC, OB care, L&D tours and education classes. The babies are born at VCU Center, and the mothers return the CrossOver for post-partum visits and family planning services.
