For CrossOver Patients

How to Become a CrossOver Patient

Unfortunately, we are not able to accept all new patients seeking healthcare services. Please follow the steps below.


DO NOT COME EARLY! Intake tickets will be given out at 8 am sharp on open registration days to all present.

  • If you’ve recently been in the hospital/ER, are pregnant or HIV positive, please speak to the front desk at your earliest convenience. You do NOT need to go through the lottery system.

If you have any questions about your eligibility, please call 804-521-8263 for more information.

STEP 1: Check Your Eligibility

In order to be seen at a CrossOver clinic, you must first complete the eligibility forms and undergo a financial screening. To qualify as a new non-medicaid patient at CrossOver, patients must be at or below 200% of the federal poverty level and have NO form of insurance

                                    2019 FPL and Family Size

Family Size Yearly Monthly
1 $25,605 $2,135
2 $34,666 $2,890
3 $43,727 $3,644
4 $52,788 $4,400
5 $61,849 $5,155
6 $70,910 $5,910
7 $79,971 $6,665
8 $89,032 $7,420
Additional Person Add $9,061 $756

Please review documents in the “Income Guidelines for Patients” section which provides income limits as well as the required forms of documentation.

STEP 2: Attend New Patient Intake

Are you Pregnant? HIV positive? Recently been in the ER or HOSPITAL? If YES, please speak with a staff member immediately or call 804-521-8263.

We select patients to be screened in at the times and locations listed below. Times and days are subject to change without notice. We reserve the right to limit the number of individuals screened in at any given time. Those chosen in the lottery will be given a date and time to return within the month to return for the financial screening.

Prospective new patients will be screened the first week of each month on the following days:


English: Monday at 8:00 am
Spanish: Wednesday at 8:00 am
(Patients renewing eligibility will be seen at 9:30 on Monday & Wednesday.)


English: Tuesday at 8:00 am
Spanish: Thursday at 8:00 am
(Patients renewing eligibility will be seen Wednesdays at 1 pm and Fridays 9 am.)

STEP 3: If Chosen, Attend Your Financial Screening

Those chosen in the lottery will be given a date and time to return within the month for the financial screening.









Please note that additional documentation may be required depending on your financial situation.

Please review the universal application which provides the required forms of documentation needed.

Using the Patient Portal

CrossOver offers our patients easy and private access to their medical information online, so you can view your personal health record whenever and wherever you have access to the Internet!

How to get a web account

To gain access to our secure server on Patient Portal, sign up by providing us with a personal (non-work) e-mail address at the front office. You will be able to securely log in with your username and password, and gain access to your personal health record and other helpful features from any computer or smartphone with an Internet connection!

The Patient Portal

A Gateway to Your Healthcare.
Access it now!

Portal features

Portal Features

Confidential Rapid HIV Testing

HIV testing is now available on a walk-in basis at both CrossOver locations. You do not need to be a CrossOver patient in order to use this service. The test requires a finger stick and results are available in 15 minutes.

Testing is available Monday to Thursday: 8:30 a.m. to 4:30 p.m. and Friday: 8:30 am to 3 pm. After hours testing are available on certain dates. Call 804-233-5016, ext. 130 for further information.

State and Local Resources

  • VA Dept of Health website or call the Virginia HIV/STD/Viral Hepatitis Hotline at 1-800-533-4148.
  • National AIDS Hotline at 1-800-CDC-INFO (1-800-232-4636) to talk with an HIV specialist.

Alternate test sites

Need different hours or a closer location? Enter your zip code below for other testing sites.


How do I become a patient?


Stay connected with us for the latest News & Events.

Location and Hours

We have two clinics to serve you. Please visit the Clinic page for location and clinic hours information.

If this is a medical emergency, please call 911 immediately.

NCQA Patient-Centered Medical Home Recognized Practice

Both CrossOver Healthcare Ministry clinics have received certification by the National Committee for Quality Assurance. NCQA recognition signifies that CrossOver is "patient-centered" and offers a true medical home for our patients.

CrossOver Healthcare Ministry

Mailing Address:  8600 Quioccasin Rd, Suite 101, Richmond, Va 23229 • (804) 655-2794 •

Richmond Clinic:  108 Cowardin Ave, Richmond, Va 23224 • 804-655-2794

Henrico Clinic:  8600 Quioccasin Rd, Suite 105, Richmond, Va 23229 • 804-655-2794