For Uninsured CrossOver Patients

How to Become a CrossOver Patient

Unfortunately, we are not able to accept all new patients seeking healthcare services. Please follow the steps below. Click on each step for more information.


STEP 1: Check Your Eligibility

Before your first medical appointment at CrossOver, you must complete the eligibility forms and attend a financial screening. To qualify as a new non-Medicaid patient at CrossOver, patients must be at or below 200% of the federal poverty level and have no form of insurance. If you have Medicaid or may be eligible for Medicaid, please click here.

To qualify to be a non-Medicaid patient at Crossover, your income must be at or below the following levels:

Family Size Yearly Monthly
1 $25,520 $2,127
2 $34,480 $2,873
3 $43,440 $3,620
4 $52,400 $4,367
5 $61,360 $5,113
6 $70,320 $5,860
7 $79,280 $6,607
8 $88,240 $7,535
Each additional person  add $8,960 add $747


STEP 2: Attend New Patient Intake

Are you pregnant? HIV positive? Been in the emergency room or hospital within the last 30 days? Or is the new patient a child? If YES, please speak with a staff member or call 804-655-2794. You do not have to wait through the full intake process.

We select new patients at the times and locations listed below. Times and days are subject to change without notice. We reserve the right to limit the number of individuals selected at any given time. Those selected during the intake process will be given a date and time within 30 days to return for a financial screening.

New patient intake will be held the first week of each month on the following days:

Richmond – 108 Cowardin Avenue, Richmond, VA 23224

English: Monday at 8 a.m.
Spanish: Wednesday at 8 a.m.
(Patients renewing eligibility will be seen at 9:30 a.m. on Monday and Wednesday.)

Henrico – 8600 Quioccasin Rd, Henrico, VA 23229

English: Tuesday at 8 a.m.
Spanish: Thursday at 8 a.m.
(Patients renewing eligibility will be seen at 1 p.m. on Wednesday and 9 a.m. on Friday.)

STEP 3: If Selected at Intake, Attend Your Financial Screening

Those selected on new patient intake days (see step 2, above) will be given a date and time to return within 30 days for a financial screening.

When you come to your financial screening, please bring a photo ID and one proof of income for all income earned by your legal household. 

Please note that additional documentation may be required depending on your financial situation.

Please review the application which provides the required forms of documentation needed.

Using the Patient Portal

CrossOver offers our patients easy and private access to their medical information online, so you can view your personal health record whenever and wherever you have access to the Internet!

How to get a web account

To gain access to our secure server on Patient Portal, sign up by providing us with a personal (non-work) e-mail address at the front office. You will be able to securely log in with your username and password, and gain access to your personal health record and other helpful features from any computer or smartphone with an Internet connection!

The Patient Portal

A Gateway to Your Healthcare.
Access it now!

Portal features

Portal Features


Stay connected with us for the latest News & Events.

Location and Hours

We have two clinics to serve you. Please visit the Clinic page for location and clinic hours information.

If this is a medical emergency, please call 911 immediately.

Mailing Address:  8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 •

Richmond Clinic:  108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794

Henrico Clinic:  8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794