For Uninsured CrossOver Patients

How to Become a CrossOver Patient

Unfortunately, we are not able to accept all new patients seeking healthcare services. Please follow the steps below. Click on each step for more information.


STEP 1: Check Your Eligibility

Before your first medical appointment at CrossOver, you must complete eligibility forms and a financial screening. To qualify as a new non-Medicaid patient at CrossOver, patients must be at or below 200% of the federal poverty level and have no form of insurance. If you have Medicaid or may be eligible for Medicaid, please click here.

To qualify to be a non-Medicaid patient at Crossover, your income must be at or below the following levels:

Family Size Yearly Monthly
1 $25,760 $2,147
2 $34,840 $2,903
3 $43,920 $3,660
4 $53,000 $4,417
5 $62,080 $5,173
6 $71,160 $5,930
7 $80,240 $6,687
8 $89,320 $7,443
Each additional person  add $9,080 add $757


STEP 2: New Patient Intake

If you have Medicaid, please visit this page.

If you do not have insurance and are interested in becoming a new patient, please call 804-655-2794, select your language, and then press 6. If you receive a new patient spot, we will give you a date and time within two weeks to drop off your documents for financial screening (see step three, below).

STEP 3: Complete Your Financial Screening

New patients will be given a date and time to drop off their documents for financial screening. CrossOver staff will also give specific instructions about what documents to bring to these appointments.

Please review the application which provides the required forms of documentation needed. 

When you come for your financial screening documents drop-off appointment, please have a photo ID and proof of income for all income earned by your household, as directed by CrossOver staff during your intake phone call. If you miss your financial screening appointment or do not bring the correct documents, your appointment cannot be rescheduled. You will have to return to step two.

Once financial screening is complete, patients can schedule their first appointments. During the COVID-19 outbreak, many patient appointments are being held by phone or video.

STEP 4: What to Expect at Your Appointment

What to Bring to Your Appointment

Please bring these items to your appointments:

  • A list of any questions you have about your health. Put the questions most important to you at the top of the list. Bring this list to your appointment.
  • A list of other healthcare providers you have visited. Write down their contact information and the reason for your visit.
  • All of your medications, in their original containers, including prescription, over the counter, natural, and herbal medications and dietary supplements.

Cost of Care

In order to sustain the high level of care CrossOver provides, we require a minimum contribution for all patient services. Below is a list of the contribution requirements. If you are unable to make this contribution, please speak to a member of the staff.


Minimum Contribution

Medications $5
Vaccine Clinic $15
Medical Visit $20
Same-Day Visit


Nurse/Labs $15
Counseling $20
Eye/Vision $20
Dental Level I – Diagnostic and Hygiene $30-$40
Dental Level II – Extractions Routine or Surgical $50-$80
Dental Level III – Restorative/Fillings $60

*Same-day visit charge must be paid even if patient has a waiver.

Amounts are subject to change.

Using the Patient Portal

CrossOver offers our patients easy and private access to their medical information online, so you can view your personal health record whenever and wherever you have access to the Internet!

How to get a web account

To gain access to our secure server on Patient Portal, sign up by providing us with a personal (non-work) e-mail address at the front office. You will be able to securely log in with your username and password, and gain access to your personal health record and other helpful features from any computer or smartphone with an Internet connection!

The Patient Portal

A Gateway to Your Healthcare.
Access it now!

Portal features

Portal Features


Stay connected with us for the latest News & Events.

Location and Hours

We have two clinics to serve you. Please visit the Clinic page for location and clinic hours information.

If this is a medical emergency, please call 911 immediately.

Mailing Address:
8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 •

Henrico Clinic:
8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794

Richmond Clinic:
108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794