For Uninsured CrossOver Patients

How to Become a CrossOver Patient

Unfortunately, we are not able to accept all new patients seeking healthcare services. Please follow the steps below. Click on each step for more information.

 

STEP 1: Check Your Eligibility

Before your first medical appointment at CrossOver, you must complete eligibility forms and a financial screening. To qualify as a new non-Medicaid patient at CrossOver, patients must be at or below 200% of the federal poverty level and have no form of insurance. If you have Medicaid or may be eligible for Medicaid, please click here.

To qualify to be a non-Medicaid patient at Crossover, your income must be at or below the following levels:

Family Size Yearly Monthly
1 $25,520 $2,127
2 $34,480 $2,873
3 $43,440 $3,620
4 $52,400 $4,367
5 $61,360 $5,113
6 $70,320 $5,860
7 $79,280 $6,607
8 $88,240 $7,535
Each additional person  add $8,960 add $747

 

STEP 2: New Patient Intake

Are you pregnant? HIV positive? Been in the emergency room or hospital within the last 30 days? Or is the new patient a child? If YES, please call 804-655-2794 to inquire about becoming a new patient. You may not have to go through the full intake process. If you have Medicaid, please visit this page.

Henrico Clinic

If you are interested in becoming a new patient at the Henrico Clinic (8600 Quioccasin Rd.), please call 804-655-2794 on the second or fourth Friday of every month at 2 p.m. At that time, we will take as many new patients as we can. If you receive a new patient spot, we will give you a date and time within two weeks to drop off your documents for financial screening (see step three, below).

Richmond Clinic

To become a new patient at the Richmond Clinic (108 Cowardin Ave.), please come to the clinic on any Monday, Tuesday, Wednesday, or Thursday, between 9 a.m. and 3 p.m. Please bring your financial screening documents with you at that time (see step three, below).

STEP 3: Complete Your Financial Screening

Henrico Clinic

Those selected on new patient intake days (see step two, above) will be given a date and time within two weeks to drop off their documents for financial screening. These document drop-off appointments usually will be held on Tuesday and Thursday afternoons. CrossOver staff will also give specific instructions about what documents to bring to these appointments.

Please review the application which provides the required forms of documentation needed. 

When you come for your financial screening documents drop-off appointment, please have a photo ID and proof of income for all income earned by your household, as directed by CrossOver staff during your intake phone call. If you miss your financial screening appointment or do not bring the correct documents, your appointment cannot be rescheduled. You will have to return to step two.

Once financial screening is complete, patients can schedule their first appointments. During the COVID-19 outbreak, most patient appointments are being held by phone or video.

Richmond Clinic

When you come to the clinic to become a new patient, please have a photo ID and one proof of income for all income earned by your legal household. 

Please note that additional documentation may be required depending on your financial situation.

Please review the application which provides the required forms of documentation needed. CrossOver staff will review your documents and contact you if further information is needed.

Once financial screening is complete, patients can schedule their first appointments. During the COVID-19 outbreak, most patient appointments are being held by phone or video.

Using the Patient Portal

CrossOver offers our patients easy and private access to their medical information online, so you can view your personal health record whenever and wherever you have access to the Internet!

How to get a web account

To gain access to our secure server on Patient Portal, sign up by providing us with a personal (non-work) e-mail address at the front office. You will be able to securely log in with your username and password, and gain access to your personal health record and other helpful features from any computer or smartphone with an Internet connection!

The Patient Portal

A Gateway to Your Healthcare.
Access it now!

Portal features

Portal Features

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Location and Hours

We have two clinics to serve you. Please visit the Clinic page for location and clinic hours information.

If this is a medical emergency, please call 911 immediately.

Mailing Address:
8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 • info@crossoverministry.org

Henrico Clinic:
8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794

Richmond Clinic:
108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794