The health and safety of CrossOver patients, volunteers, employees, and community remain a top priority, especially in light of COVID-19. CrossOver is proud to serve on the front lines, caring for our patients and community in this unprecedented time.

New! COVID-19 Vaccine Update

Updated January 22, 2021

As of this week, CrossOver has begun offering COVID-19 vaccinations to eligible patients. We know that many people in our community are eager to receive the vaccine. Please review the following points about vaccination at CrossOver:

  • We are able to offer COVID-19 vaccinations to current CrossOver patients only.
  • We are following state guidelines for vaccine eligibility. Currently, we are able to vaccinate patients 65 years of age and older.
  • We are contacting patients who are eligible for vaccination. Please be patient with us as we work diligently to contact, schedule, and vaccinate eligible patients. Please do not call us to schedule; we will reach out to you.
  • As more vaccine becomes available, we will expand who can receive the vaccine. If you are a current patient, you will hear from us when you are eligible.
  • Vaccine is currently in short supply nationwide, so please be patient as we vaccinate as many patients as we possibly can.

Thank you, as always, for entrusting us with your care.

COVID-19 Community Testing at CrossOver

  • CrossOver is providing on-site testing for COVID-19 to the community. You do not have to be a current patient or present with symptoms to be tested. No walk-ins. To be tested, you must schedule an appointment by calling 804-655-2794, option 6.

What We’re Doing to Prevent Exposure

  • Mike Murchie, medical director, Dr. Vivian Bruzzese, infectious disease physician, and Julie Bilodeau, CEO, continue to monitor the spread and management of COVID-19 and the impact it may have on our services to the community. We are in communication with the local health departments and receiving updates from the CDC and VDH.
  • As of the time of this writing, the team has made the following recommendations to protect patients, volunteers, and employees from possible infection, so those patients who depend on CrossOver as their health home can still receive services.

Information for CrossOver Patients

  • Most of our appointments are being held by phone or video to prevent the spread of COVID-19.
  • If you have symptoms of COVID-19 including fever, cough, shortness of breath, or fatigue, please call 804-655-2794, select your language, and choose option 6 to speak with a nurse. Our staff can advise you by phone about how to treat the virus at home and when to seek emergency care if needed. If this is an emergency, call 911 immediately.
  • Everyone can help slow the spread of the virus. Wear a mask in public or when gathering with anyone outside of your household. Wash your hands often, especially before eating, after using the restroom, and when returning home. Stay home as much as possible. When in public, stay six feet or more from other people. Do not gather in groups. These practices will help keep you and others safe.
  • People wishing to become new patients should click here.

Employee and Volunteer Information

  • Volunteers and employees who do not feel well should stay home. We urge all volunteers—especially those who are 65 and older or have medical conditions that may increase their risk—to seek the advice of their own healthcare clinicians about when it is advisable to return to the clinic. 

How to Help

  • CrossOver needs the support of our community now more than ever. We rely on you to make our work possible. Our patients are among those most vulnerable to COVID-19, its complications, and its effects on our economy. Please donate now to help us provide care for those in need now and in the future.


CrossOver will continue to monitor this situation as it evolves and update our protocols and processes accordingly. We are committed to providing care for our patients in this critical time. Should you have any questions, please reach out to Julie Bilodeau, CEO, at


If you are having a medical emergency, call 911 immediately.



Richmond Clinic
108 Cowardin Ave, Richmond, VA 23224

Henrico Clinic
8600 Quioccasin Rd, Suite 105, Richmond, VA 23229

Mailing Address
8600 Quioccasin Rd, Suite 101, Richmond, VA 23229

Contact Us
804-655-2794 • fax 804-422-2604