For CrossOver Patients with Medicaid

If you’re already enrolled in Virginia Medicaid

We accept all Virginia Medicaid insurance plans. We do not accept patients with Medicare Part B or any other private health insurance.

To request a new-patient appointment, click here. Please fill out the form for each member of your family who would like an appointment. CrossOver staff will respond to your request within five business days.

If you are unable to access or complete the online form above, please call 804-655-2794. The CrossOver patient advocate will request your name, date of birth, and Medicaid number. They will verify your information with Medicaid and schedule your first appointment at the location of your preference.

If you’re not enrolled in Virginia Medicaid

Click here to learn more and enroll in Medicaid through Cover Virginia.
Click here for Medicaid Benefit FAQs.

What to expect at your appointments

Please arrive 25 minutes early for your appointment to complete registration paperwork. Please bring these items to your appointments:

  • A list of any questions you have about your health. Put the questions most important to you at the top of the list. Bring this list to your appointment.
  • A list of other healthcare providers you have visited. Write down their contact information and the reason for your visit.
  • All of your medications, in their original containers, including prescription, over the counter, natural, and herbal medications and dietary supplements.

If you receive dental services not covered by your Medicaid plan, you will be asked to make a contribution toward the cost of the service. Please see the chart below for details.


Dental Level I – Diagnostic and Hygiene $30-40
Dental Level II – Extractions Routine or Surgical $50-$80
Dental Level III – Restorative/Fillings $60

Location and Hours

We have two clinics to serve you. Please visit the Clinic page for location and clinic hours information.

If this is a medical emergency, please call 911 immediately.

Mailing Address:
8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 •

Henrico Clinic:
8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794

Richmond Clinic:
108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794