Frequently Asked Questions

Why is CrossOver Healthcare Ministry necessary? Don't poor people just go on Medicaid?

Virginia has some of the strictest Medicaid laws in the country leaving a large number of residents uninsured. Only a person over 18 who is pregnant or recently pregnant, blind or disabled, or the parent or caretaker of a minor child can qualify.

Why should I donate? Don't you receive government funds?

CrossOver is solely dependent upon the generosity of philanthropic community supporters.

We receive no direct federal funding and do not accept Medicaid or any other type of insurance.

Who are CrossOver's patients? Why should I care?

The overwhelming  majority of people seen at CrossOver are the working poor – people who work in supermarkets, gas stations, big box stores – who are employed but don’t have enough money to pay for necessary health care.  When they become sick, they often must miss work forfeiting pay, thereby reducing their income.

How can I help?

You can help by giving in a variety of ways:

Monetary gifts are always welcome because we receive no federal funding; we are solely dependent upon our generous supporters to enable us to provide compassionate health care. Ninety three cents ($0.93) out of every dollar goes directly to patient care. Cash, check, credit cards and gifts of stock are commonly accepted and can be made online through this website on the Donate page or sent to 8600 Quioccasin Road, Suite 101, Richmond, VA 23229.  We also accept gifts of medical and dental equipment.

Volunteers are critical to CrossOver as we depend on them for providing over 60% of services. Whether you have clinical or administrative skills, can serve as a translator or enjoy planning events, there is a place for you. Please see the Volunteer section on this website for more information.

Do patients have to qualify in order to be seen at CrossOver?

Yes. We see patients who are at or below 200% of the federal poverty line.

Income Chart, Eligibility Forms and Policies are in the For Patients section.

What are your hours?

Hours of operation for each clinic are listed on the Clinics page.

How will health care reform impact CrossOver? Will you go out of business?

CrossOver supports access to quality healthcare for all. We believe that even with reform in the health care system, there will be a number of people who fall through the cracks. As a safety net, we are committed to providing care for precisely those people. For an in-depth look at the health care reform, visit the Kaiser Family Foundation Health Reform source.


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We have two Richmond Area Locations

If this is a medical emergency, please call 911 immediately.

NCQA Patient-Centered Medical Home Recognized Practice

Both CrossOver Healthcare Ministry clinics have received certification by the National Committee for Quality Assurance. NCQA recognition signifies that CrossOver is "patient-centered" and offers a true medical home for our patients.

CrossOver Healthcare Ministry

Mailing Address:  8600 Quioccasin Rd, Suite 101, Richmond, Va 23229 • (804) 655-2794 •

Richmond Clinic:  108 Cowardin Ave, Richmond, Va 23224 • (804) 233-5016

Henrico Clinic:  8600 Quioccasin Rd, Suite 105, Richmond, Va 23229 • (804) 622-0803