eClinical Training – Clinicians/Medical Residents/Scribes


You’ve reached the Electronic Health Records (EHR) training page. On this page you will find useful videos and guides on how to use the EHR (eClinicalWorks) at CrossOver Healthcare Ministry.

These videos are intended for review and do not take the place of a scheduled training at CrossOver. In order to volunteer at CrossOver, you must first attend orientation and then receive EHR training through a scheduled process. If you are a prospective volunteer, please visit our “Become a Volunteer page”:


This video reviews where to record the treatment plan(s) for each diagnosis/ICD-10 code.








Medications: This video goes over the 3 scenarios of medication ordering: ordering a new medication, ordering a refill, and titrating medication. It also reviews e-prescribing (sending orders electronically to the pharmacy).








Medication Resources:

This video reviews GoodRx and the CrossOver Pharmacy Formulary. These are useful tools to use when ordering medication. These resources can be accessed by clicking on Internet Explorer from any CrossOver computer.










Labs: This video reviews how to place lab orders.










DI (Diagnostic Imaging): This video reviews how to place Diagnostic Imaging orders.












X-Ray Order Form: This video reviews how and when to use the paper x-ray order form.













Referrals: This video reviews how to place a referral in eCW. It also goes over the CrossOver In-House and Outside Referral Availability, which shows which specialties are available at CrossOver.















Check-Out SheetThis video reviews how use the check-out sheet, which includes marking follow-up appointments, lab visits, nurse visits, and referrals.
















ImmunizationsThis video reviews how to order an immunization in the Progress Note.















Next Appointment: This video reviews where to indicate in the EHR when you would like to see the patient back for a follow-up appointment. This is also where the scribe signature goes.

















Locking the Note:

This video reviews how to lock the progress note. Only clinicians may lock Progress Notes. Scribes may NOT lock notes.


















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We have two Richmond locations.


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Henrico Clinic:
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Richmond Clinic:
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