Our Impact in the Community

Providing care to each individual: mind, body and spirit

At CrossOver, we recognize that the needs of our patients go well beyond healthcare. Many of our patients struggle with food, housing, unemployment, safety issues and more.

To meet these many needs, our inclusive care team continues to strengthen partnerships with community agencies to provide these wrap around services to our most vulnerable patients.

When we care for the whole person, we often transform not just a single patient’s life, but the lives of entire families and communities.


Stay connected with us for the latest CrossOver Healthcare Ministry News & Events.


We have two Richmond locations.

By the numbers

For calendar year 2016


Patients Served: 6,508

Clinical Encounters: 27,215

Prescriptions: 49,003

Clinical Outcomes

for calendar year 2018


Goal: > 63%  |  Result 59 %

The blood pressure control rate is defined as the percentage of adult patients with a diagnosis of hypertension whose blood pressure is adequately controlled (BP < 140/90).

The desired direction for this measure is higher.


Goal: < 35%  |  Result: 32%

The poor blood sugar control rate is defined as the percentage of adult patients with a diagnosis of diabetes (type 1 and type 2) whose blood sugar is poorly controlled (HbA1c > 9.0%).

The desired direction for this measure is lower.


Goal: > 79%  |  Result: 88%

The tobacco users advised-to-quit rate is defined as the percentage of adult tobacco users who were advised to quit.

The desired direction for this measure is higher.

Patient Survey

Our annual patient survey was administered March 21 through 25, 2016 at both sites, with relatively similar total of surveys taken at each site.

  • Total number of surveys taken: 96
  • Total number of patients who came in for a visit during the week the survey was administered: 698

Patient Satisfaction

Access to our clinics

Access to our clinics bar chart

How we communicate with patients

How we communicate with our patients bar chart

Self Management

Self Management



Has CrossOver ever diagnosed you with any of these chronic illnesses?

Self Management

What services did you receive today?

Self Management

Clinic Visited

Clinic Visited


What is your age?


What is your gender?

What is your ethnicity?


If this is a medical emergency, please call 911 immediately.

NCQA Patient-Centered Medical Home Recognized Practice

Both CrossOver Healthcare Ministry clinics have received certification by the National Committee for Quality Assurance. NCQA recognition signifies that CrossOver is "patient-centered" and offers a true medical home for our patients.

CrossOver Healthcare Ministry

Mailing Address:  8600 Quioccasin Rd, Suite 101, Richmond, VA 23229 • 804-655-2794 • info@crossoverministry.org

Richmond Clinic:  108 Cowardin Ave, Richmond, VA 23224 • 804-655-2794

Henrico Clinic:  8600 Quioccasin Rd, Suite 105, Richmond, VA 23229 • 804-655-2794