Our Impact in the Community

Providing care to each individual: mind, body and spirit

At CrossOver, we recognize that the needs of our patients go well beyond healthcare. Many of our patients struggle with food, housing, unemployment, safety issues and more.

To meet these many needs, our inclusive care team continues to strengthen partnerships with community agencies to provide these wrap around services to our most vulnerable patients.

When we care for the whole person, we often transform not just a single patient’s life, but the lives of entire families and communities.

Patient Survey

Our annual patient survey was administered March 21 through 25, 2016 at both sites, with relatively similar total of surveys taken at each site.

  • Total number of surveys taken: 96
  • Total number of patients who came in for a visit during the week the survey was administered: 698

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VISIT CROSSOVER

We have two Richmond locations.

Find our clinics

By the numbers

For calendar year 2016

Volume

Patients Served: 6,477

Clinical Encounters: 45,120

Prescriptions: 34,728

Value of Medication: $10,675,945

Clinical Outcomes

for calendar year 2016

Hypertension

Goal: > 63%  |  Result: 57%

The blood pressure control rate is defined as the percentage of adult patients with a diagnosis of hypertension whose blood pressure is adequately controlled (BP < 140/90).

The desired direction for this measure is higher.

Diabetes

Goal: < 35%  |  Result: 26%

The poor blood sugar control rate is defined as the percentage of adult patients with a diagnosis of diabetes (type 1 and type 2) whose blood sugar is poorly controlled (HbA1c > 9.0%).

The desired direction for this measure is lower.

Smoking

Goal: > 79%  |  Result: 88%

The tobacco users advised-to-quit rate is defined as the percentage of adult tobacco users who were advised to quit.

The desired direction for this measure is higher.

Patient Satisfaction

Access to our clinics

Access to our clinics bar chart

How we communicate with patients

How we communicate with our patients bar chart

Self Management

Self Management

Coordination

Coordination

Has CrossOver ever diagnosed you with any of these chronic illnesses?

Self Management

What services did you receive today?

Self Management

Clinic Visited

Clinic Visited

Demographics

What is your age?

Age

What is your gender?

What is your ethnicity?

Ethnicity

If this is a medical emergency, please call 911 immediately.

Both CrossOver Healthcare Ministry clinics have received certification by the National Committee for Quality Assurance. NCQA recognition signifies that CrossOver is "patient-centered" and offers a true medical home for our patients.

CrossOver Healthcare Ministry

Mailing Address:  8600 Quioccasin Rd, Suite 101, Richmond, Va 23229 • (804) 655-2794 • info@crossoverministry.org
Downtown Clinic:  108 Cowardin Ave, Richmond, Va 23224 • (804) 233-5016
Western Henrico Clinic:  8600 Quioccasin Rd, Suite 105, Richmond, Va 23229 • (804) 622-0803